Parts Network
Overview
Context
CDK is an end-to-end SaaS company that has provided enterprise software to automotive dealerships across North America for more than 50 years.
Parts Network was an initiative to launch the industry’s first fully integrated parts marketplace connecting dealerships to a real-time network of suppliers, buyers, and logistics providers.
To position CDK as this pioneer, we set out to design a seamless purchasing experience leveraging the Dealer Management System (DMS) workflow. We wanted to enable service advisors and parts managers to quickly find and source the parts needed to complete repairs, reduce downtime, and serve more customers (make more money).
Solution
The new shopping experience was embedded directly into existing workflows and offers users a side sheet experience to source out-of-stock parts without leaving their current page. We add the needed parts and automate the quantities, leaving the user to select who they want it from. After orders are placed, we leverage existing order management to track shipping and fulfillment in a familiar way.
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